2016 "Enterprise Quality Credit Report"
Part 1 Preface to the report
1. Report preparation specifications
The company guarantees that the construction of the quality integrity system published in the report does not contain any misleading statements and falsehoods, and its content
objectivity and authenticity.
Scope of reporting organization: Shandong Huxiwang Group Co., Ltd.
Reporting time range: January 2016 - December 2016
Report release cycle: 1 time/year
Report data description: The data involved in the report comes from the company, and the data is true and valid
How to obtain the report: The company will use the company's official website as a carrier to display the "Enterprise Quality Credit Report" for download and reading.
2. Speeches by senior executives of the company
In the past nearly 20 years, Huxi Wang Group has been running and rushed to the forefront of the domestic industry.
In 2016, under the background of the sluggish market, Huxiwang Group maintained a good growth. In the new era, Huxi King will create more high-quality products. Enterprises are responsible to users, and they do not rely on cheap prices. A good enterprise does not rely on price to guide the market, but on product quality and technology. Therefore, when Huxi King brings a new feeling to users, it realizes the value of Huxi King itself. In addition to strict quality control, Huxi King will also be responsible for always thinking about users, constantly updating products and technologies to meet the needs of the market.
3. Company Profile
Shandong Huxiwang Group was established in October 2007. The group company has fixed assets of 360 million yuan, 1,300 employees, including 149 engineers and technicians, and more than 800 sets of equipment.
Shandong Huxiwang Group Co., Ltd. mainly produces three series of thrust ball bearings, special bearings for automobiles and hydraulic parts, with more than 300 specifications and models. The products are widely used in automobiles, motors, machine tools, construction machinery and other fields. The production and sales volume of "8" type bearings ranks first in the same industry in the country. It is currently the largest thrust ball bearing manufacturer in China. The company has sophisticated equipment, perfect testing methods, strong technical force, and a sound and effective quality assurance system. The products are mainly supplied to more than 60 large and medium-sized enterprises such as Eaton, Beiqi Foton, Jinbei Automobile, Yihe Axle, Shifeng Group, and Lingong Group, and are exported to the United States, Japan, South Korea, Europe and other countries and regions. Passed 4 provincial achievement appraisals (1 international advanced, 3 domestic leading). Has 21 patents, one of which is an invention patent.
The company has passed ISO9002, QS9000, ISO-TS16949 system certification respectively. The company has a provincial-level enterprise technology center, which has been recognized as "Shandong High-tech Enterprise" by the Shandong Provincial Department of Science and Technology, awarded the honor of "Observing Contracts and Keeping Promise" by the Shandong Provincial Administration for Industry and Commerce, and was rated as "Management" by the Shandong Provincial Economic and Information Commission. "Innovative Excellent Enterprise", has been identified by Shandong Bearing Association as a key manufacturer of automobile bearings and an "advanced unit in the bearing industry", and the bank's "AA" grade credit. The "Huxi King" brand was rated as a famous trademark in Shandong Province, and the "Huxi Wang" brand bearing products were rated as Shandong famous brand products. Chairman Zhu Qijun was rated as "Outstanding Entrepreneur" in the national bearing industry by the China Bearing Association, and was rated as the "16th Outstanding Young Entrepreneur" and "Outstanding Manager of Shandong Province" by the province.
Table of contents
Part 1 Preface to the report ................................1
1. Specifications for the preparation of reports ................................1
2. High-level speech ................................................................. 1
3. Introduction to the company ................................. 2
Part II Report Body .................................5
1. The concept of enterprise quality .................................5
2. Enterprise Quality Management .................................5
(1) Quality management organization .................................................................5
(2) Quality management system ................................ 6
3. Enterprise Quality and Integrity ................................................8
(1) Quality Integrity Management .................................8
(2) Quality Culture .................................................8
4. Enterprise Quality Basis ................................................ 9
(1) Enterprise product standards ................................ 10
(2) Enterprise measurement level ................................ 11
(3) Certification and accreditation ............................... 11
(IV) Safety management of special equipment ................................................ 11
V. Responsibility for Product Quality ................................ 11
(1) Product Quality Commitment ................................ 12
(2) Product recall situation ................................ 12
6. Quality Risk Management ................................ 12
(1) Handling of Quality Complaints ................................ 12
(2) Quality risk monitoring ................................................ 12
(3) Emergency Management ................................ 12
PART III CONCLUSIONS OF THE REPORT ............................... 13
The second part of the report
1. The concept of enterprise quality
From the beginning of the business, Huxi Wang regards product quality as the cornerstone of enterprise development and an important strategic resource, adhering to the quality policy of "pursuing perfect quality, creating an international brand, and building a century-old enterprise", actively implements the IS0/TS16949 quality management system, and implements comprehensive Quality management and "boutique strategy", all products can only be brought to the market after strict inspection. In addition, Huxi King implements the excellent performance management model and the international advanced 6 sigma management method, so that the quality management level of products is steadily moving towards the forefront of domestic enterprises in the same industry.
2. Enterprise Quality Management
Only when the products are made well and refined can such a brand have vitality and real value with high gold content. To this end, Huxi Wang pays close attention to product quality from the source, implements whole-process control of product quality through a strict quality management system, and adopts advanced and scientific management methods and methods to continuously improve product quality. Not only has a good reputation and reputation in the society, but also has been recognized by foreign customers.
(1) Quality management organization
Based on the principle of streamlining and high efficiency, it has established a functional management organization, set up managers' representatives, established detailed work standards for the company's decision-making level and each job position, and formulated the responsibilities of each unit. Each unit performs its own duties, communicates and cooperates with each other, and the operation process of sales, technology development, procurement, incoming material inspection, warehousing, process preparation, production, inspection, finished product storage and transportation is clear and smooth. To this end, Huxi King established:
Enterprise Management Department - Responsible for establishing, monitoring and improving the comprehensive management system within the company, establishing a quality management system for suppliers, comprehensively implementing quality management work, and continuously improving the overall quality management level of the company and suppliers.
External inspection room - responsible for incoming inspection and testing of all outsourced parts of the company.
Quality Control Department - responsible for the quality inspection, quality control and reliability test of the whole product.
(2) Quality management system
1. Quality management policy
Established the quality policy of "pursuing perfect quality, creating a famous brand", and the occupational health and safety policy of "people-oriented, safe production".
Under the guidance of the quality policy, a three-tier performance management model of company-level overall performance, departmental performance and employee performance has been established. Every year, according to the business strategic goals and the functions of the departments, the company strategy is decomposed into various departments, and then decomposed from within each department to form employee-level performance goals, so as to maintain the consistency of employees' personal goals and the company's overall goals. At the same time, through the establishment of a special organization to monitor the formulation and implementation of target indicators, and to continuously improve and update the target indicator system. During the operation of the system, the company uses various scientific and effective methods to measure, analyze and organize the performance data and information of each unit and all levels and processes. The company adopts a systematic, comprehensive improvement approach based on the PDCA cycle to manage the improvement process.
The company advocates and adopts a variety of tools to improve the performance of various departments and levels of the company, and adopts learning and innovation methods according to the evaluation results, constantly revising strategic goals and plans, and insisting on improvement and adjustment. Ensure that the company's long-term and short-term strategic goals are achieved.
2. Quality management system
Huxi King has implemented the ISO9001 quality management system since 1998, and obtained the ISO9001 quality management system certification in 2001. In 2007, it passed the certification audit of DNV International Certification Service Company and obtained ISO/TS16949 management system respectively.
3. Quality management methods
The company has established the "Administrative Measures for System Audit" and "Administrative Measures for Management Review", and trained 11 qualified internal auditors according to the needs of internal audit. In order to ensure the effectiveness and continuous improvement of the system operation, according to the system audit regulations, the company conducts system sampling inspections on internal units every month, and conducts system internal audits covering the whole company every year. The responsible unit analyzes the reasons, formulates corrective measures and preventive control measures, and implements rectification according to the corrective and preventive measures, and evaluates the rectification effect. Finally, an internal audit report is formed, and suggestions are made for the rectification of the system and the prevention of non-conforming items, and as an important input for the management review, it is reported to the manager. The company has formulated the "Management Measures for Nonconformity and Correction and Prevention", "Measures for Product Quality Inspection and Quality Management of Production Processes", and "Management Measures for Product Spot Inspection and Inspection" to strictly control the unqualified products. All products of the company must pass the inspection of the quality control department and issue a certificate before they can flow into the next process or leave the factory. Any unqualified product has clear requirements for identification, recording, evaluation, isolation and processing. All unqualified products must be re-inspected and qualified after being reworked and repaired before they can enter the next process. At the same time, according to the "Monitoring, Measurement and Data Analysis Management Measures", the quality control department has detailed data records for all explicit or implicit quality problems and non-conformities, and after statistical analysis by special personnel, the responsible unit will be based on " Unqualified and Corrective and Preventive Management Measures" formulate corrective and preventive measures and carry out rectification, and only after evaluating the effectiveness of corrective and preventive measures can the problem items be closed, and various product data can be traced back. In summary, a unique quality management system has been established, which emphasizes system optimization, process methods, and routine and routine application of quality tools, fully applies PDCA cycle in each system and process, and continuously improves and pursues excellence. .
3. Enterprise Quality Integrity
(1) Quality and integrity management
"Integrity management" is the business philosophy, and its integrity in all aspects is reflected in:
1. Integrity to users, absolutely "do not take users as test products", and dedicate high-quality products and services to customers;
2. Be honest with dealers and suppliers, form strategic partnerships and achieve a win-win situation for all parties;
3. Integrity to shareholders, prudent decision-making, and best efforts to create maximum value for shareholders;
4. Be honest with relevant parties, stick to credit and morality, pay taxes in accordance with the law, build a harmonious society, take the initiative to assume corporate citizenship responsibilities, and make contributions to the country and society.
"Quality is the guarantee of products, and integrity is the guarantee of quality." Integrity is the core component of quality culture. The concept of quality integrity and self-discipline have become the consensus of personnel at all levels, and are the basic professional ethics that must be followed.
(2) Quality culture
In the corporate culture, quality culture occupies the core position, rooted in the company's "real" culture, and forms a quality culture with "quality first, customer satisfaction" as the core.
At the conceptual level, the quality consciousness of "quality first, customer satisfaction", "doing things right the first time", "zero defect in work, zero defect in process, zero defect in product", "I am responsible for my position" has formed consensus;
At the system level, through the implementation of performance guidance, rules and regulations, and quality responsibility system, to ensure that the quality culture is effectively solidified;
At the element level, through a series of activities such as the company's labor skills competition, quality knowledge competition, quality pacesetter, quality trustworthy team, quality star selection, QC group activities, and Six Sigma improvement, the inheritance and development of quality culture is guaranteed.
Figure 12 Extensive quality improvement activities
The main features of quality culture are:
1. In quality management, the word "strict" takes the lead, forming the "eight strict policy"
The system must be strict and practical, the design must be rigorous and solid, the craftsmanship must be serious and practical, the standards must be strict and meet the actual needs of consumers, the service must be strict and honest, and the education must be strict and pragmatic, in order to create a good quality management atmosphere.
2. In terms of performance appraisal, a quality one-vote veto system has been formed, and a unique quality KPI assessment has been formed. This model emphasizes leadership, full participation and the use of process methods to "do things right the first time." Guided by the comprehensive establishment of indicators based on the process and results of quality management, monthly, quarterly and annual comprehensive assessment mechanisms are implemented. Through the establishment of the assessment mechanism, the effective achievement of the company's quality objectives is ensured, and the rapid integration of new and old employees at all levels of the company. The quality culture of "quality as the center" has played a very good guiding role.
3. In terms of quality control, always strictly maintain the independence of the quality inspection team and the right to veto quality.
4. Enterprise quality foundation
(1) Enterprise product standards
To meet the needs of customers as the internal quality control standard of the company, it attaches great importance to the introduction of advanced standards and the construction of advanced standards of the company. The standard scope covers the whole process of product design, procurement, technology, and inspection. The standard coverage rate has reached 100%, and the product standard coverage rate has reached 100%. It is an AAA-level standardization good behavior demonstration enterprise.
According to the needs of consumers, the company pursues excellence
High quality requirements, and constantly improve the requirements of enterprise technical standards to ensure the advanced nature of enterprise standards. It has formulated enterprise internal control standards that are stricter than international standards, national standards and industry standards, and established stricter quality and reliability control methods.
(2) Enterprise measurement level
A measurement functional unit has been established, and a professional measurement verification team has been established to independently exercise the management responsibilities of measuring instruments for each unit within the company.
The company continuously improves the measurement management system and the "Measurement Equipment Management Measures", which realizes the ledger dynamic management of all the company's measuring instruments and assists the daily supervision and management of measuring instruments.
(3) Certification and accreditation
Certification forms norms and guidelines for enterprise product quality. In turn, enterprises can use certification standards to promote their own technological progress and improve product performance and quality.
(4) Safety management of special equipment
At present, the company has five types of special equipment for elevators, cranes, pressure vessels, pressure pipelines and motor vehicles in the factory. The company strictly implements the "Safety Production Law" and "Special Equipment Safety Supervision Regulations" and other relevant laws and regulations on special equipment, implements the main responsibility, standardizes the safe use and personnel management system, ensures the safe operation of special equipment, and promotes the healthy development of the company. The details are as follows:
Based on national laws and regulations, the company has specially formulated the "Special Equipment Safety Management Measures" and "Special Equipment Operators Safety Management Measures" in line with the company's actual situation. The management measures include the special equipment management responsibility system for personnel at all levels, accident emergency rescue, special equipment use management system (including operator training and education system, regular inspection and declaration system, maintenance system, safety technical file management system, shift transfer system, safety production system) The meeting system, the accident handling work system and the operation record system, etc.), supervision and monitoring, and personnel certification and employment have given norms and regulations.
The company conducts safety inspection and maintenance of special equipment at least once a month, and comprehensively organizes rectification for the problems found in the inspection, and the completion rate of problem rectification reaches 100%; regularly organizes special equipment safety knowledge training and education for operators every quarter (review) , the training pass rate reaches 100%, special equipment operators must not only obtain the "Special Equipment Operator Certificate" stipulated by the state, but also must obtain the "Internal Employment Certificate" issued by the company before they can work on the job, and the employment rate with the certificate is 100%. .
Five, product quality responsibility
(1) Product Quality Commitment
In order to better give back to the society and customers, we have always been committed to providing users with high-quality after-sales service, and have taken the lead in improving the level of after-sales service many times.
(2) Product recall
In order to standardize the traceability and recall process of the company's products, traceability in all stages from suppliers to product sales to users, ensure traceability from raw materials to finished products, and effectively control product recalls and proper handling, the company has formulated the "Product Management Measures for Traceability and Recall Control. In order to ensure the effectiveness of the traceability and recall system, the company organizes a traceability and recall system drill at least once a year to test and ensure the traceability from raw materials to finished products and the organization of product recalls. During the reporting period, the company did not have any product recalls.
6. Quality Risk Management
(1) Handling of quality complaints
In order to provide users with excellent service quality, on the one hand, we vigorously develop the company's self-operated office network. So far, we have established 9 regional offices, covering all provinces and cities across the country, and are always ready to provide users with high-quality after-sales service.
On the one hand, it strictly examines the conditions for signing the contract of agents, and resolutely eliminates those that do not meet the standards to ensure the service ability and service level of after-sales service.
(2) Quality risk monitoring
The company has formulated the "Product Risk Management Measures", which uses the product type judgment tree to determine the types of products produced by the company, and verifies the determined product types through hazard and risk management, so as to ensure the hazards related to consumer safety and regulations. can be effectively controlled. For the domestic laws and regulations collected by the company and the legal requirements of the exporting country or market, the enterprise management department is responsible for organizing all relevant units to identify their relevance to the company's products, and relevant laws and regulations are included in the company's general database of laws and regulations. The specific identification method shall be implemented in accordance with the Administrative Measures for the Identification, Update and Compliance Evaluation of Laws and Regulations.
For special requirements on product safety and quality put forward by the customer, the business department will take the relevant requirements as an important input for order review. Technology, process, quality control and other relevant departments use it as an important risk assessment basis for formulating product design plans, technological processes, inspections and experimental methods. Product risk assessment is divided into the following stages:
(1) In the product design stage, the technical department lists the main components and their design plans, including the function, performance, reliability, maintainability, safety, security, etc. of the product, and fully considers their impact on product safety and legality. and quality effects, and conduct a hazard analysis of the product during its intended use, identify all potential failure modes, and analyze their possible consequences.
(2) In the product process design stage, the process department is responsible for the risk assessment of the product's manufacturing, packaging and warehousing processes, listing all involved manufacturing processes, transportation and warehousing processes and environmental impact factors, and identifying the key to consumer safety. Identify all potential failure modes and analyze their possible consequences.
(3) The quality control department is responsible for risk assessment of product quality inspection and experimental process, listing all involved inspection, experimental process and environmental impact factors, identifying the key impact on consumer safety, such as foreign matter contamination, etc., find out All potential failure modes and their possible consequences analyzed.
(3) Emergency management
The company has established an emergency plan for major quality and safety accidents of the company, and established a quality and safety accident emergency response team headed by the chief quality officer. The emergency response team includes members of the company's design and development, quality, marketing and other departments.
The company has established an emergency response policy for major quality and safety incidents of rapid reporting, emergency handling, and rapid disposal, and established a 24-hour response and handling mechanism for major quality and safety incidents.
The third part is the conclusion of the report
We will unremittingly improve the core competitiveness of the enterprise through technological innovation; unremittingly carry out management innovation, adhere to honest management, pay taxes according to law, and be enthusiastic about public welfare, so as to truly become a respected company.
Shandong Huxiwang Group Co., Ltd.
20 May 2017
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